Refund Policy for Pawfect Grooming At Pawfect Grooming, we are dedicated to providing exceptional grooming services for your furry companions. Your satisfaction is our top priority, and we strive to ensure a positive experience for both you and your pet. Please review our refund policy below: 1. Satisfaction Guarantee If you are not completely satisfied with the grooming services provided, please contact us within 24 hours of the appointment. We will make every effort to address your concerns and, if necessary, offer a re-grooming session at no additional charge. 2. Refund Eligibility Refunds are generally not provided for grooming services. However, in exceptional cases where the service was not performed as agreed or there was an error on our part, a partial refund may be considered. Please contact us within 48 hours of the appointment to discuss your concerns. 3. Cancellations and No-Shows If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made within 24 hours or no-shows may incur a cancellation fee of 50% of the scheduled service cost. 4. Product Returns For products purchased from Pawfect Grooming, returns are accepted within 14 days of purchase, provided the items are unused, in their original condition, and with all packaging intact. Refunds for returned products will be processed to the original payment method. 5. Process for Refunds To request a refund or discuss any concerns, please contact our customer service team at [email address] or call [phone number]. Provide your appointment details and a description of the issue. We will review your case and respond promptly. 6. Exclusions Please note that certain services, such as de-matting or special treatments, may incur additional charges. These services are non-refundable once performed. We value your trust in Pawfect Grooming and are committed to ensuring the best care for your pet. If you have any questions or need further assistance, please don't hesitate to reach out to us.